What Our Customers Have To Say
Bacchanalia Restaurant, Chicago
"When we sustained water damage to our walk-in cooler, it was a nerve-wracking time for us. We need fast mitigation of the damage so we could commence repairs. We called Casualty Recovery Group and they had technicians on site quickly to examine the damage. They created a customized plan to stop the damage from progressing and remove what had already been damaged. Throughout the entire process they were responsive and courteous and had the damage mitigated in a prompt manner. We hope to never experience a disaster again, but if we do, Casualty Recovery Group will be our first call."
RC, Chicago Residential Customer
"In an unFORTUNATE time of strife, I was FORTUNATE to have CRG on my side. Focused. Trusted. Professional. These guys are true Rock Stars at their trade..."
Ed Eshoo, Childress Duffy Insurance Law
"I have known Rich Townley, the owner of Casualty-Recovery Group, Inc., for over 20 years. He and his Team have extensive experience in the insurance loss management and restoration industry. Their professionalism and in depth knowledge of insurance and the claim process serves their clients well. They are passionate about what they do, and strive to give their clients the best experience in helping them get their lives back to normal after a loss."
Joe Kobel, Owner Allegiance Insurance Services, Inc.
"My experience with the last 2 claims that we referred to Casualty Recovery:
A 75 year old Oak tree fell on a home in the late evening. I called Casualty Recovery Group and within an hour their Team was on the site. The building was secured by tarping the entire damaged roof. The next morning the crew removed all the contents from the insureds home for restoration and storage until the reconstruction was completed. I have no problem referring any clients to Casualty Recovery due to the response time and professionalism they demonstrate.
Again nature has called on another client resulting in flood waters. After we were notified of the claim, again the CRG crew was on site to remove contents for restoration and storage. The best part of this claim is that FEMA was being difficult in responding to coverages afforded under their policy. Rich Townley, with his background and knowledge from being a former property claims adjuster with a national insurance company, and many years’ experience, appealed the claim successfully to FEMA. With Rich’s persistence, the insured was quite pleased with the additional settlement dollars received. May I mention that there was no additional cost for Rich’s service to the insured. The professional service that is given by these professional folks at Casualty Recovery is second to none.
Needless to say, I am more than comfortable to refer anyone in need of these devastating situations to Casualty Recovery!"