3 Ways To Contact Us:

1. Call 312.422.0200

2. Submit a Contact Us Form

3. Email contact@casualty-recovery.com


There are many causes of water damage including heavy rains, pipe breaks, sewage backups, and even water used to extinguish a fire. No matter what the cause, water can be devastating and can spread quickly. When a water loss occurs, it is imperative that the mitigation process begin as soon as possible to eliminate the threat of further damage caused by the water, and to minimize the threat of mold. We immediately remove any harmful substances, then swiftly begin salvaging and restoring personal contents. Next we abate raw sewage and other dangerous organic contaminants. At this point the remainder of the mitigation process begins with a site evaluation by a team of IICRC certified technicians and project managers. We utilize modern equipment such as moisture meters and thermal imaging cameras to help determine scope. Once a scope is agreed upon, the mitigation will continue and may include demolition of unsalvageable materials that cannot be dried such as wet drywall and soaked insulation.

Simultaneously while the necessary demolition is being performed, the latest and advanced drying equipment is being installed at the site. Examples of the equipment include high-velocity air movers, low-grain refrigerant dehumidifiers, and hardwood floor drying rescue mats among others. During the mitigation process we will clean and sanitize all surfaces in the affected areas with heavy duty cleaning agents, as well as antimicrobials to disinfect and prevent mold growth.

We will then meet with the insurance adjuster and determine any other emergency measures that may need to be taken to ensure all the necessary drying and disinfecting have been completed to prevent further damages. One of our project managers will do a sketch of the affected areas for input into our estimating software system which is the same as the one used by the insurance claim industry. The system generates a line by line detailed scope of the work that was completed in those areas.

Our protocol is designed to return the property back to its pre-loss condition and most importantly, a safe and healthy environment.